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hb game collects and uses your personal information only to operate your account, process transactions through verified routes like Rocket, Upay and Bank Transfer, and keep your session secure. Access to this platform and the protections described here depend on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration — your name, contact information and payment method identifiers such as your Rocket wallet number, Upay account reference or Bank Transfer details. We use this data to verify your identity, process deposits and withdrawals, and respond to support requests you raise. We do not sell your personal data to third parties for their own marketing. We may share information with payment processors and identity verification services only where that sharing is necessary to complete a transaction or comply with an applicable legal obligation. The retention period for your account records is determined by the legal and regulatory requirements of the jurisdictions in which we operate and in which you are eligible to access this platform — this varies by region, and availability depends on your local law. Cookie data collected during your browsing session is used for session management and to remember your language and payment preferences within our platform. You can review what data we hold by contacting us through the published support route in your account. Any correction or deletion request is handled according to the applicable framework for your region.
Your Rocket wallet reference is collected only to process transactions. It is not stored beyond the period required for account and payment records.
Upay account identifiers are used solely for withdrawal and deposit matching. We do not share these with unrelated third parties.
Bank account details submitted for Bank Transfer withdrawals are retained only as long as required by applicable record-keeping obligations.
Not every interaction you have while using this platform falls under the same policy provisions. Understanding what is inside and outside this policy helps you know where to direct questions and what protections apply to each part of your account activity. The scope below covers the four main areas where questions typically arise.
Data you submit when opening or updating your account — name, contact details, wallet references — falls fully within this policy. We control how it is stored, who sees it and how long it is kept.
Payment data passes through our verified payment processors. Our policy governs what we collect on our end; the processor's own terms govern their handling. We share only what is necessary to complete the transaction.
Game content supplied by studios such as Pragmatic Play, PG Soft or Microgaming is delivered through their systems. We do not control data that those providers collect independently inside their own interfaces.
If you follow a link away from hb game to another site or service, this policy no longer applies. Those sites operate under their own separate terms, which we have no control over.
You have real, usable options when it comes to the data we hold about your account. Knowing how to act on them keeps you in control without requiring legal expertise. Start by logging into your account — your profile section shows the personal details currently associated with your registration. If anything is incorrect, the edit fields there let you update contact information directly. For records that are not editable in-profile — such as historical transaction logs tied to your Rocket or Upay activity — you can submit a formal data request through our support channel. We will confirm receipt and handle the request according to the applicable rules for your region. If you believe data has been handled incorrectly, raise that specifically with our support team rather than through a general enquiry so it reaches the right handling path. All of this depends on your eligibility under local law.
Log into your account and open the profile section to see the personal data currently held. Transaction history linked to Rocket, Upay or Bank Transfer is visible under the payments tab.
Update your contact information directly in the editable fields inside your account profile. For fields that are locked after verification, contact support with the correction you need.
If you want to know specifically what we hold about your session or payment activity, submit a written request via the support route. State clearly what records you are asking about.
Requests to restrict or delete data are assessed against our legal retention obligations for your region. Submit the request through support; we will confirm what can be actioned and what must be retained by law.
If you have a question, correction request or concern that relates specifically to how we handle your personal data, use the routes below. These are the published contact paths visible on the platform — we do not accept privacy requests through social media or unverified email addresses, as we cannot confirm your identity that way. When you contact us about a data matter, include your registered account reference so we can locate the correct records without delay.
The live support chat inside your logged-in account is the fastest way to raise a data question. Start the conversation, identify it as a privacy matter, and the team will route it correctly.
A written email to our support address — published on the Contact page of hb game — creates a traceable record of your request. Include your account reference and the specific data concern in your first message.
The account settings area includes a form for formal data requests. Using this form ensures your request is timestamped and routed directly to the team handling data matters rather than general enquiries.
We apply consistent practices across data storage, cookie use and account access to keep your information handled in a way you can follow and verify. These are not marketing claims — they are the operational steps we take every time you interact with your account.
Account and transaction records are retained only for as long as required by the legal obligations applicable to your region. When the retention period ends, records are deleted or anonymised according to our internal data schedule.
We use session cookies to keep you logged in and to remember your payment preferences — for example, your last-used Rocket or Upay route. We do not use third-party advertising cookies that track you across unrelated websites.
Access to your account requires your registered credentials. Where additional verification steps are shown during login or withdrawal, follow the instructions displayed on-screen — these are part of our account protection process.
When we update this policy in a material way, we publish the change on this page and note the revision date at the top of the document. Continuing to use your account after a notified change indicates acceptance of the updated terms.
These questions cover the practical data and privacy matters that come up when you use your account, make transactions or contact support. If your question is not here, use the support routes listed in the contact section above.
We collect the information you submit at registration — your name, contact details and the payment identifiers you choose, such as your Rocket wallet number or Upay reference. We also collect session data such as login timestamps and device type for account security purposes.
Your wallet reference is shared only with the payment processor needed to complete your transaction. We do not pass it to unrelated third parties, marketing services or game content studios. The processor's own policy governs their handling of the data on their end.
Retention periods depend on the legal requirements applicable to your region. Records linked to financial transactions — including those made via Bank Transfer — are typically held for longer than general profile data because of accounting and compliance obligations. Check with support if you want the specific period for your account.
You can submit a deletion request through the in-account form or via email support. We will review what can be removed against our legal retention obligations for your region. Data tied to unresolved transactions or active compliance requirements cannot be deleted until those obligations are met.
We use session cookies for login continuity and payment-preference memory. These are functional cookies, not advertising trackers. You can disable cookies in your browser settings, but doing so may affect how your account session and payment routes behave on the platform.
Raise the concern directly through the account support chat or by email to the address published on hb game. Mark it clearly as a data-handling concern so it reaches the right team. Include your account reference and the specific issue so we can respond accurately.